Refund & Cancellation Policy
Last updated: October 2026 • Applicable to all bookings made through Yellow Ribbon Travels & branches
Every travel supplier (airline, hotel, cruise line, or destination transport provider) enforces specific commercial terms. While Yellow Ribbon Travels advocates vigorously on your behalf for maximum refund flexibility, third-party supplier penalties apply strictly according to their tariffs.
1Holiday & Tour Package Cancellation Slabs
In the event you need to cancel a confirmed domestic or international holiday package, standard charges are determined by the time of written cancellation notice received at our office:
| Cancellation Notice Period | Cancellation Charges Applicable | Refund Amount |
|---|---|---|
| 30+ Days prior to departure | 10% of total package cost (Admin & Processing Fee) + non-refundable airline/hotel deposits | 90% of refundable package cost |
| 16 to 29 Days prior to departure | 30% of total tour price + actual airline/hotel charges | 70% of refundable package cost |
| 8 to 15 Days prior to departure | 60% of total tour price + actual airline/hotel charges | 40% of refundable package cost |
| 0 to 7 Days prior / No Show | 100% of total package cost | 0% (Strictly Non-refundable) |
* Note: Peak season departures (Christmas, New Year, Diwali, Eid, and Summer school vacations) may carry 100% non-refundable hotel clauses as stipulated by destination hoteliers.
2Flight Booking Cancellations & Airline Tariffs
- Airline Fare Rules: All airline tickets issued through our IATA flight desk are subject to the respective airline carrier's fare guidelines. Certain promotional economy tickets are non-refundable.
- Convenience & Service Fees: Yellow Ribbon Travels levies a nominal service processing fee of ₹350 per passenger for domestic flight cancellations and ₹750 per passenger for international flight cancellations.
- Involuntary Cancellations by Airline: If an airline reschedules or cancels a flight due to technical faults or weather disruptions, we initiate a 100% full refund of the airline fare or arrange alternate flight sectors with zero agency fee.
3Razorpay Online Payment Refunds & Timelines
When a refund is approved by our billing department:
- Automated Reversal: The refund is credited directly to the original payment source (Credit Card, Debit Card, Net Banking account, or UPI VPA) via Razorpay.
- Processing Turnaround: Banks and card networks typically reflect refunded amounts within 5 to 7 business banking days from the date of release.
- Proof of Refund: You will receive an official Razorpay Refund Reference ARN (Acquirer Reference Number) via email for tracking with your issuing bank.
4Visa Rejections & Force Majeure
- Visa Rejection: Consular and embassy visa fees are 100% non-refundable under all circumstances once submitted. If a visa is rejected, applicable tour cancellation fees will be computed based on the date the official rejection letter is furnished to us.
- Force Majeure: In events of natural catastrophe, acts of war, civil unrest, epidemic lockdowns, or government travel bans, we will work with airline and hotel partners to secure credit travel shells or date change waivers rather than forfeitures.
How to Request a Cancellation or Refund
To initiate a cancellation, please email our billing and accounts desk with your Booking ID / Invoice Code and reason for cancellation: